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Social media use

Guidance for Cabinet Office social media channels.


Cabinet Office uses social media to communicate official information about departmental business, policies, services and announcements.

Official accounts should be used in line with government communications, security, records, accessibility and propriety requirements. Content published on social media does not replace the authoritative GOV.UH page, service or publication where one exists.

Replies, direct messages and comments on social media are not guaranteed to be monitored as formal correspondence. Do not use social media to submit personal casework, complaints, applications, procurement submissions or sensitive information unless the relevant service explicitly says that channel is accepted.

Where an account is moderated, the moderation approach should be applied consistently and proportionately.