Complaints procedure
How to complain about the UH Fair Work Agency’s service or administration.
You can complain about the Agency’s service, administration, delay, accessibility or staff conduct.
A service complaint is separate from any statutory review, appeal or challenge to an enforcement decision. Where a decision gives you a review or appeal route, use the route stated in that decision.
Include any Agency reference you have and enough information for the complaint to be identified. Do not send passwords or authentication codes.
Complaints are recorded and handled through the Agency’s authorised casework arrangements.