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Ask for wellbeing or care support

You can ask for wellbeing or care support in Havenstead without knowing which team you need. Staff receiving your request should help direct it to the right service.

Wellbeing support

The National Wellbeing Service provides emotional support, early help, peer support, advice and signposting.

Care and safeguarding

The National Care Service handles care support and adult safeguarding concerns. Child safeguarding concerns go to the authority responsible for child protection.

What to tell the service

When asking for help, describe the problem in your own words. Staff may need:

  • your name or a way to identify you
  • a safe way to contact you
  • what help you want
  • whether anyone is in immediate danger
  • any communication or accessibility support you need

You do not need to give a full personal history for staff to decide the next step.

What happens next

The service may offer support, arrange an assessment, request more information or refer the concern to another team. Staff should explain the next step and who is handling it.

If you are in immediate real-world danger or need urgent medical care, contact the real emergency services.

Use the secure contact arrangements published by the National Wellbeing Service or National Care Service for sensitive information.